Associate in Insurance Account Management

Conceived and developed by FAIA, the comprehensive Associate in Insurance Account Management (AIAM) professional designation is the only non-technical customer service account designation approved by IIABA's Best Practices Council.

The web-based curriculum is geared toward helping account representatives and managers obtain the needed skills to provide the best service possible to clients. This leads to improved customer satisfaction, which increases account retention.

Designation details

• The AIAM designation is conferred upon candidates who complete six days of classroom study and successfully pass an open-book exam.
• The Florida Department of Financial Services (DFS) has approved a total of 25 hours of continuing education credit for AIAM classes.
• Classes are offered in a convenient webinar format (or held privately in your agency) and cover such topics as customer service skills, negotiation skills, leadership, the psychology of customer relationships, conflict resolution, telephone skills, stress management, workflow habits, ethics, and more. Each class is self-contained and may be taken in any order. There is no time limit for completing the AIAM designation.

Contact Dave Newell to arrange private classes in your agency.